Job Post Template (Copy)

Written By Charles Dawson

Dispatcher

Long Beach, CA

Job Overview

We are seeking a motivated and detail-oriented Dispatch Manager to join our team at Aquila Transportation, LLC, an intermodal drayage company specializing in motor carrier services. The Dispatch Manager will oversee day-to-day dispatch operations, ensuring the seamless coordination of drivers, customers, warehouses, and terminals. This day-shift position requires excellent organizational skills, strong communication abilities, and a focus on optimizing operations while maintaining customer satisfaction. 

Responsibilities & Duties

  • Dispatch Operations:

    • Coordinate the scheduling and dispatching of drivers to ensure timely pickups and deliveries

    • Monitor driver availability and workload to optimize route assignments

    • Communicate load details, delivery requirements, and changes to drivers

  • Customer Communication:

    • Act as the primary point of contact for customers regarding shipment updates, issues, and inquiries

    • Address and resolve customer complaints or delays proactively

    • Provide accurate and timely updates on delivery status

  • Collaboration:

    • Work closely with warehouses, terminals, and other stakeholders to streamline operations

    • Coordinate with drivers to ensure compliance with company policies and safety standards

    • Maintain effective communication with internal teams regarding operational priorities

  • Compliance and Documentation:

    • Ensure all loads comply with relevant regulations and company standards

    • Maintain accurate records of dispatch activities, including delivery schedules, driver logs, and customer communication

    • Ensure all relevant documentation has been upload to each load and communicated to the customer, warehouse, terminal, and/or equipment provider

  • Problem Solving:

    • Address issues such as equipment failures, delays, or emergencies with prompt solutions, ensuring all relevant parties remain informed

    • Develop contingency plans to minimize disruptions

  • Performance Management:

    • Monitor key performance indicators (KPIs) such as on-time deliveries, customer satisfaction, and driver efficiency

    • Provide feedback and support to drivers to enhance performance and safety

Qualifications

  • Education and Experience:

    • High school diploma or equivalent (Bachelor's degree in logistics, supply chain management, or a related field is a plus)

    • 3+ years of experience in dispatching, logistics, or transportation management, preferably in intermodal drayage

  • Skills:

    • Strong knowledge of intermodal drayage operations, including terminal and warehouse coordination.

    • Proficiency in dispatch software and tools (e.g., TMS, PortPro, or similar platforms)

    • Excellent communication skills, both verbal and written

    • Strong problem-solving skills with the ability to make quick and effective decisions under pressure

    • Detail-oriented with exceptional organizational skills

  • Other Requirements:

    • Familiarity with DOT regulations and safety standards for motor carriers

    • Ability to work in a fast-paced environment and adapt to changing priorities

    • Strong customer service mindset with a focus on relationship building

    • Availability to work during the day shift, with flexibility for occasional extended hours if needed

Charles Dawson